FAQ

You can track your order using the tracking link sent to your email after your order has been shipped. You can also check the status of your order anytime on our Tracking Page by entering your order number and email address.

Orders are processed within 1–2 business days. Delivery takes 3–5 business days, for a total of 4–7 business days including processing. You will receive tracking details once your order has been shipped.

Shipping is completely free. We offer free standard delivery on all orders, with no additional shipping costs.

If you need to cancel your order, please contact us at support@lamp-point.com within 2 hours of placing your order. After this time, cancellation is no longer possible as your order will already be in processing.

To initiate a return, please email support@lamp-point.com with your order number and the reason for your return. Our support team will provide you with detailed return instructions.

Return shipping costs are the responsibility of the customer, unless the item received was faulty or incorrect.

Once your returned item(s) have been received and inspected, refunds are processed within 10 business days. Refunds are issued to the original payment method used at checkout. Please note that banks or payment providers may require additional time to complete the transaction.

If you would like to exchange an item, please mention this in your return email. Exchanges are subject to availability.

We currently accept the following payment methods for online purchases:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay

Your privacy and security are important to us. Our website is protected by SSL encryptionand works with trusted payment providers. Payment details are processed securely, andcard information is never storedon our servers.

Yes, once your payment has been successfully completed, you will receive a confirmation email with all the details of your order, including your track and trace information.

You can contact us through our contact form or by sending an email to support@lamp-point.com.

Our average response time is within 24 hours.

Company name: Royal Origin LLC

Address: 2106 House Avenue, Suite 472, Cheyenne, Wyoming 82001, United States

Company number: 10488866

Phone number: +1 302 329 5471

Email: support@lamp-point.com

Opening hours:

Monday - Friday: 08:00 - 18:00 (EST)
Saturday and Sunday: 10:00 - 16:00 (EST)

Average response time: within 24 hours